AV Technical Service Specialist

Summary
The AV Technical Support & Design Specialist delivers outstanding advanced technical and product support, designs, and system integrations and conducts product demonstrations and training sessions/videos. This position demands a solid grasp of AV system integration, configuration, and troubleshooting, along with a robust knowledge of computer networking as it relates to the AV industry.

 Responsibilities

  • • Provide onsite and remote technical support for product installation, configuration, monitoring, and troubleshooting to end-user customers, consultants, and channel partners

    • Design, implement and maintain signal flow pathways within complex systems

  • • Evaluate and recommend LAN/WAN network specifications for network-enabled products

  • • Lead project components independently while being an integral part of the technical service team

  • • Develop product training material, including manuals, guides, and demonstrations

  • • Conduct product demonstrations at trade shows, regional events, and installations

  • • Utilize CRM to document daily interactions with customers, consultants, and specifiers

  • • Create and update technical documentation, parts lists, and specifications to architects and consultants for bids

  • • Create MasterFormat Specifications, design examples, white papers, and product documentation

  • • Follow up testing and evaluation to uphold quality standards in design, installation, and system performance

  • • Design induction loop systems that meet the required specifications for hearing assistance

Required Qualifications

  • • Bachelor’s degree in Audio Engineering or equivalent 5+ years of AV industry experience

  • • Strong understanding of signal flow principles in the AV industry

  • • Dante, CTS/CTS-D Certification or similar preferred

  • • Travel nationally and internationally approximately 4 times annually

  • • Video production/audio engineering

  • • Proficiency in Microsoft 365 Suite

Physical Requirement

This position requires mobility and the ability to travel domestically and/or internationally periodically. Strong verbal, written, hearing, and visual skills are necessary for comprehensive communication in training and sales related presentations. This position requires bending, kneeling, stooping and may require lifting up to 50 lbs.

YOUR SUCCESS WILL BE MEASURED BY YOUR ABILITY TO:

•  Set an example for others following WAV values
•  Implement sustainable processes and change that promote our culture of excellence
•  Bring forward innovative solutions based on the needs of the business strategy

BENEFITS

Our total rewards package goes beyond just a paycheck. Whether you are looking to build your career, improve your health, or protect your wealth, we offer benefits to help you achieve those goals.

•  Medical
•  Dental
•  HSA
•  Company match 401K
•  Paid Time Off
•  Company-paid life insurance and disability
•  Company Holidays
•  Tuition Reimbursement

ABOUT WILLIAMS AV

EMPOWERING CONNECTIONS THROUGH ASSISTIVE COMMUNICATIONS

Headquartered in Eden Prairie, Minnesota, Williams AV designs and manufactures assistive communication technology – empowering connections through assistive communications.

The company’s product portfolio includes assistive listening, wireless intercom, and systems supporting human interpretation to enhance interpersonal communication. Williams AV, whose name is synonymous with innovation, quality, and service, has a global network of distributors and integrators spanning over 60 countries. This network designs and installs the products in venues ranging from classrooms and courtrooms to houses of worship and stadiums, while consumer products are used daily in homes worldwide.

Williams AV has a culture represented by these values:

Lead with Curiosity – we meet change with curiosity, opportunities with creativity, and challenge with resourcefulness – delivering innovation that matters.

Prioritize People – we value each other. We invest in each other. We collaborate and celebrate with each other.

Own It – We are empowered to make our company better. We think big, move fast, and make it happen.

Be There – We are trusted experts for our partners, committed to providing support and solutions when it’s needed most. Our partners’ success is our success. •  

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