AV Technical Solutions Team Lead

As the leader of the Tech Blue team, you will be responsible for providing world-class technical support and solutions to our customers and partners. Your professional AV experience will contribute to achieving our sales objectives while delivering exceptional service and support.

RESPONSIBILITIES

•  Develop expertise in assistive communication technologies and their applications across market segments

•  Provide comprehensive technical support for our products via phone, email, web, and on-site visits or events

•  Oversee and manage daily operations, team performance, and resolve operational issues

•  Create and deliver training programs, how-to videos, and technical documentation

•  Assist product management with product documentation reviews, including user manuals, quick start guides, design and connection guides, and master format specifications

•  Collaborate with cross-functional teams to enhance product quality and functionality

•  Lead initiatives to optimize processes and infrastructure for future growth and expansion

•  Identify and support potential integration with 3rd party systems (i.e Q-Sys, Biamp, Crestron, etc)

REQUIRED QUALIFICATIONS

•  Comprehensive knowledge of AV integration techniques and networking hardware

•  Bachelor’s degree or equivalent work experience

•  2 + years leading teams

•  Experience using CRM/ticketing support systems

YOUR SUCCESS WILL BE MEASURED BY YOUR ABILITY TO:

•  Set an example for others following WAV values

•  Implement sustainable processes and change that promote our culture of excellence

•  Bring forward innovative solutions based on the needs of the business strategy

BENEFITS

Our total rewards package goes above and beyond just a paycheck. Whether you are looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve those goals.

•  Medical
•  Dental
•  HSA
•  Company match 401K
•  Paid Time Off
•  Company-paid life insurance and disability
•  Company Holidays
•  Tuition Reimbursement

PHYSICAL REQUIREMENT OF POSITION

This position requires prolonged periods of sitting at a desk and working at a computer. This role requires the ability to travel periodically. Must be able to stand, walk and sit for extended periods during travel, events and meetings. Must be able to lift up to 50 pounds. Reasonable accommodations may be made to perform the essential functions of this position.

ABOUT WILLIAMS AV

EMPOWERING CONNECTIONS THROUGH ASSISTIVE COMMUNICATIONS

Headquartered in Eden Prairie, Minnesota, Williams AV designs and manufactures assistive communication technology – empowering connections through assistive communications.

The company’s product portfolio includes assistive listening, wireless intercom, and systems supporting human interpretation to enhance interpersonal communication. Williams AV, whose name is synonymous with innovation, quality, and service, has a global network of distributors and integrators spanning over 60 countries. This network designs and installs the products in venues ranging from classrooms and courtrooms to houses of worship and stadiums, while consumer products are used daily in homes worldwide.
 
Williams AV has a culture represented by these values:

Lead with Curiosity – we meet change with curiosity, opportunities with creativity, and challenge with resourcefulness – delivering innovation that matters.

Prioritize People – we value each other. We invest in each other. We collaborate and celebrate with each other.

Own It – We are empowered to make our company better. We think big, move fast, and make it happen.

Be There – We are trusted experts for our partners, committed to providing support and solutions when it’s needed most. Our partners’ success is our success.

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