In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues and ensuring a positive customer experience. This onsite, full-time position requires strong communication skills, attention to detail with the ability to multitask while working independently. If you are passionate about delivering high-quality service, we encourage you to apply.
RESPONSIBILITIES
• Respond to customer inquiries and issues related to purchase orders including product availability, order placement, tracking, modifications and ensure timely and accurate processing within one working day from receipt via phone and email
• Enter account, contact, lead and opportunity information, log calls and activities in Salesforce
• Work within the Sales Department to meet sales objective goals via customer service activities
• Maintain understanding of products to provide accurate information, recommendations and pricing to customers
• Process orders in Macola and Salesforce to verify customer account status and identify special circumstances or requirements
• Arrange special shipping requests by determining appropriate method of shipment, freight charges and preparing necessary documentation
• Inform manager of any anticipated shortages in finished goods inventory to ensure timely intervention and prevent potential backorders
• Document and systematize all routine work
• Observe the attendance and punctuality requirements of the Policy and Procedure on Working Hours.
• Perform special duties as assigned by the Customer Care Manager
REQUIRED QUALIFICATIONS
• 1 year of Customer Service or Order Entry Experience
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• Computer Experience with Microsoft 365 and CRM Software
PREFERRED QUALIFICATIONS
• Previous work experience with Commercial Sound & Video and/or Assistive Communication devices
• Technical sales support experience
• ERP (Macola) experience
PHYSICAL REQUIREMENT
This position requires prolonged periods of sitting at a desk and working at a computer. This role requires the ability to travel periodically. Must be able to stand, walk and sit for extended periods during travel, events and meetings. Must be able to lift up to 50 pounds. Reasonable accommodations may be made to perform the essential functions of this position.
YOUR SUCCESS WILL BE MEASURED BY YOUR ABILITY TO:
• Set an example for others following WAV values
• Implement sustainable processes and change that promote our culture of excellence
• Bring forward innovative solutions based on the needs of the business strategy
BENEFITS
Our total rewards package goes beyond just a paycheck. Whether you are looking to build your career, improve your health, or protect your wealth, we offer benefits to help you achieve those goals.
• Medical
• Dental
• HSA
• Company match 401K
• Paid Time Off
• Company-paid life insurance and disability
• Company Holidays
• Tuition Reimbursement
ABOUT WILLIAMS AV
EMPOWERING CONNECTIONS THROUGH ASSISTIVE COMMUNICATIONS
Headquartered in Eden Prairie, Minnesota, Williams AV designs and manufactures assistive communication technology – empowering connections through assistive communications.
The company’s product portfolio includes assistive listening, wireless intercom, and systems supporting human interpretation to enhance interpersonal communication. Williams AV, whose name is synonymous with innovation, quality, and service, has a global network of distributors and integrators spanning over 60 countries. This network designs and installs the products in venues ranging from classrooms and courtrooms to houses of worship and stadiums, while consumer products are used daily in homes worldwide.
Williams AV has a culture represented by these values:
Lead with Curiosity – we meet change with curiosity, opportunities with creativity, and challenge with resourcefulness – delivering innovation that matters.
Prioritize People – we value each other. We invest in each other. We collaborate and celebrate with each other.
Own It – We are empowered to make our company better. We think big, move fast, and make it happen.
Be There – We are trusted experts for our partners, committed to providing support and solutions when it’s needed most. Our partners’ success is our success.
