International Customer Service Representative

SUMMARY

At Williams AV, we provide a high level of service and support to our customers and clients worldwide. The International Customer Service Representative will be an important part of the Customer Care and International Sales teams, reporting to the Customer Care Manager.  This position will work closely with the VP of International sales along with the Warehouse and Production departments as needed to ensure smooth and timely delivery of orders and excellent customer care for our international distributors and dealers.

RESPONSIBILITIES

  • Receive, enter and arrange shipments of international orders
  • Prepare all necessary export documents, including but not limited to: commercial invoices, packing lists, certificates of origin and documents of conformity
  • Prepare quotes, proforma invoices and other sales-related materials
  • Support international distributors and dealers regarding inventory requests, marketing materials, warranty/inventory returns, payment status and general questions as needed
  • Enter and maintain information in Salesforce CRM in order to facilitate proactive follow-up
  • Phone support for inbound calls
  • Provide knowledgeable answers to questions about products, selection, pricing and availability
  • Create and run reports to support internal and distributor needs
  • Domestic order entry, shipping and phone support as needed
  • Ensure timely shipping and communicate any delays
  • Other duties as assigned

REQUIRED QUALIFICATIONS

  • Professional written communication skills
  • Intercultural awareness
  • Detail-oriented, high degree of accuracy
  • Strong computer skills including proficiency in Microsoft Office
  • College Degree or equivalent work experience
  • High level of organizational ability
  • Problem solving skills
  • Expediency and efficiency in daily work

PREFERRED QUALIFICATIONS

  • Foreign language skills
  • International experience
  • Experience in a customer service department using a CRM
  • Familiarity with exporting documentation and procedures
  • Experience within the AV industry or a related technology industry

PHYSICAL REQUIREMENT

Must be able to operate computer and other office equipment for long periods of time.

BENEFITS

Our total rewards package goes above and beyond just a paycheck. Whether you are looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve those goals.

  • Paid Time Off
  • Company Holidays
  • Medical
  • Dental
  • HSA
  • Company match 401K
  • Company paid life insurance and disability
  • Tuition Reimbursement

The Company

Williams AV manufactures pro AV technology for inclusion and engagement. At Williams AV, we believe that understanding is more than just hearing the words someone is speaking. When technology improves intelligibility and visibility, people can engage in every aspect of communication. Ideas are shared and productivity increases when everyone is included and able to collaborate.

For nearly 50 years, our products have helped simplify communication over distance and across both physical and language barriers. Starting out as an assistive listening system manufacturer, we have expanded our expertise in AI-powered captioning and translation,  wireless intercom, video annotation, and systems that help with human interpretation.

Our pro AV products can be found in over 60 countries in venues ranging from classrooms and courtrooms to houses of worship and stadiums. Our Williams Sound personal products are used daily in homes across all continents.

Williams AV helps people hear, see, and engage.