The International Technical Sales Manager (ITSM) will manage and support international sales activities to ensure that sales and profitability targets are met within a territory encompassing the Middle East, South Asia, and East Asia. The ITSM will work with existing distributors to grow sales and develop new markets and distributors.
We are looking for a self-starter who is confident working independently since this is a remote position managed by the US headquarters. The position is based in the United Arab Emirates, working out of a home office. We will consider alternate locations for the right candidate. The ideal candidate is able to maintain and grow existing relationships and proactively pursue new opportunities. We are looking for a person with strong technical ability who is comfortable providing application advice and basic trouble-shooting support for local clients.
The position involves extensive travel throughout the territory.
RESPONSIBILITIES
• Provide leadership and direction for international distributors to assure they achieve sales goals.
• Establish, communicate and measure KPIs in quarterly meetings in order to drive distributor performance.
• Identify and onboard new distributors in markets where we are not currently represented or where we need improved representation. Creatively utilize tools such as industry organizations, general networking and trade magazines to identify new distribution partners.
• Conduct product demonstrations and sales presentations/training in person and online for distributors, integrators, end-clients and consultants.
• Travel to the relevant international territories, 25-50%.
• Support and negotiate large projects in cooperation with the Tech Blue design team and VP of International Sales.
• Prepare quotes and price lists (with support from back office staff as needed). Advise distributors and dealers regarding product lead times and availability.
• Maintain and update opportunity and client information in Salesforce CRM.
• Provide basic technical advice and support for distributors and dealers. Conduct basic technical training in person and online.
• Identify and help provide marketing support needs for distributors in order to assist their promotional efforts.
• Participate in strategic planning sessions remotely or in-person locally or at the US headquarters. Establish annual sales goals for each distributor.
• Maintain a good knowledge of trends and requirements in your territory. Communicate region-specific requirements within Williams AV, so that they can be considered for product development and marketing.
• Other duties and responsibilities as assigned.
REQUIRED QUALIFICATIONS
• Bachelor’s degree or higher in a business or technical/engineering field
• Minimum of 5 years of sales experience managing a distribution channel
• Extensive international experience
• 3-5 years of experience in Audio-Visual (AV), Music Industry (MI), Information Technology (IT), electronics or related industry
• Proven track record of consistently exceeding corporate/divisional objectives and quotas
• History of developing strong and strategic relationships with B2B partners
• Self-starter, able to work independently
• Strong communication skills in English
• Strong negotiation and problem solving skills
• Excellent computer skills – Word, Excel, Power Point
• Strong technical aptitude and interest
• 25-50% international travel required (typically 1-2 trips per month throughout the territory)
• Current or prior authorization to work in the United Arab Emirates – company sponsorship possible, but strongly preferred that the candidate is already based in the UAE
PREFERRED QUALIFICATIONS
• Language skills in addition to English highly valued, Arabic or Hindi especially desirable
• IT network experience
• Degree in International Business
• Experience with CRM systems, especially Salesforce
PHYSICAL REQUIREMENT
Must be able to travel on long flights, sitting for prolonged periods of time. Must be able to operate computer and other office equipment for long periods of time. Periodically, lifting of heavy audio-visual equipment (50lbs/25kg) will be required.
YOUR SUCCESS WILL BE MEASURED BY YOUR ABILITY TO:
• Set an example for others following WAV values
• Implement sustainable processes and change that promote our culture of excellence
• Bring forward innovative solutions based on the needs of the business strategy
BENEFITS
Our total rewards package goes beyond just a paycheck. Whether you are looking to build your career, improve your health, or protect your wealth, we offer benefits to help you achieve those goals.
• Medical
• Dental
• HSA
• Company match 401K
• Paid Time Off
• Company-paid life insurance and disability
• Company Holidays
• Tuition Reimbursement
ABOUT WILLIAMS AV
EMPOWERING CONNECTIONS THROUGH ASSISTIVE COMMUNICATIONS
Headquartered in Eden Prairie, Minnesota, Williams AV designs and manufactures assistive communication technology – empowering connections through assistive communications.
The company’s product portfolio includes assistive listening, wireless intercom, and systems supporting human interpretation to enhance interpersonal communication. Williams AV, whose name is synonymous with innovation, quality, and service, has a global network of distributors and integrators spanning over 60 countries. This network designs and installs the products in venues ranging from classrooms and courtrooms to houses of worship and stadiums, while consumer products are used daily in homes worldwide.
Williams AV has a culture represented by these values:
Lead with Curiosity – we meet change with curiosity, opportunities with creativity, and challenge with resourcefulness – delivering innovation that matters.
Prioritize People – we value each other. We invest in each other. We collaborate and celebrate with each other.
Own It – We are empowered to make our company better. We think big, move fast, and make it happen.
Be There – We are trusted experts for our partners, committed to providing support and solutions when it’s needed most. Our partners’ success is our success.
