1) Call: Please contact our Product Service Department at 800-843-3544 to request a Return Authorization (RA) Number and shipping instructions.
2) Send it: Choose your preferred carrier to return the equipment to Williams AV. Clearly mark the RA number on the outside of the package; this will help us return the equipment to you sooner. Prepay the shipping charges (no freight collect shipments will be accepted). Remember that items can become damaged in shipping. We will not be responsible for such damage. Please pack your items carefully.
Warranty Period
The warranty period begins on the date of sale. Please provide a copy of the original invoice or proof of purchase. If the sale date cannot be established, the warranty period will start from the date of manufacture.
Out-of-Warranty Repairs
Items are out of the warranty, We offer limited repairs for out-of-warranty or discontinued products, subject to parts availability and repair feasibility.
Diagnostic Testing Fee (Effective May 1, 2024)
A Diagnostic Testing Fee will be charged for each out-of-warranty item. This fee must be paid before work begins. Additional repair costs will be quoted for approval before work begins. In some cases, the diagnostic fee may cover the total repair cost if labor and component charges are minimal.
Fees (In USD)
- Tier 1 Diagnostic Fee – $50.00
Covers diagnosis, testing and basic repairs of handheld devices, parts under $5.00, and 20 minutes of technician labor.
Product Examples: Digi-Wave DLT 400 transceiver, Digi-Wave DLR 400 RCH receiver, Pocketalker (part numbers PKT D1, PKT Ultra, PKT 2.0), FM handheld transmitters and receivers, and induction loop receivers (PPA R37, PPA R38, PLR BP1, and PPA T46.)
- Tier 2 Diagnostic Fee – $150.00
Covers the diagnosis, testing and basic repairs of transmitters and rack-mounted server units, parts under $10, and 60 minutes of technician labor.
Product Examples: FM transmitters (T55C, PPA T27), WaveCAST products (WF T5C, WF T8), SoundPlus products (IR M1, IR T1, IR T2) IC-2, Digi-Loop products (DL107, DL207, DL210) DWD 401.
Out-of-Warranty Repair Return Shipping Charges:
- US Ground (Standard Shipping).
- Up to 5 lbs: $20.00
- 5-20 lbs: $30.00
- 20+ lbs: Quoted on a case-by-case
- International shipments quoted case-by-case.
Note: Repair rates DO NOT cover accessory replacement costs. (e.g., earphone, headset, microphone, neckloop, charger, antenna, or power supply.)
Out-of-warranty repairs will be charged a diagnostic fee, and any additional charges will be quoted at the time of repair.
Ground (Standard Shipping) (Up to 5 lbs) = $20.00, (5-20 lbs) = $30.00, (20+ lbs) = Check with factory for shipping rates.
Other shipping options available. Please call for more information.
NOTE: Repair rates DO NOT reflect the cost of accessories that need to be replaced. Examples of accessories: earpiece, headset, microphone, neckloop, charger, antenna, or power supply. See price list for cost.
Any portion of this document is subject to change without prior notice. All prices and specifications are subject to change without prior notice.
