This non-exempt position reports to the Customer Service Supervisor. SUMMARY The Customer Service Representative is responsible for processing customer orders, and inquiries regarding products and services in a professional, timely, and accurate manner. The Customer Service Representative must be able to communicate via the telephone and email and prepare any type of correspondence as directed. Excellent verbal and written communication skills are essential for communicating with both customers and coworkers. The Customer Service Representative must be comfortable learning and explaining the operations and applications of Commercial Sound and Video and/or Assistive Listening Products to customers. RESPONSIBILITIES Answer incoming customer telephone calls. Work within the Sales Department to meet sales objective goals via customer service activities. Provide guidance to customers in

This exempt position reports to the Production Manager SUMMARY The Manufacturing Engineer will assist the company in maintaining the ability to manufacture current products in production. Interaction and communication with other departments to support continued shipping of product will be provided on relevant projects to other departments of the company, through the conscientious effort of the person in this position. The Manufacturing Engineer will also demonstrate adaptability and flexibility in the day-to-day issues that arise with end-of-life/long lead time parts challenges that arise. This person will also own implementation of productivity improvement programs in the operation such as Lean. RESPONSIBILITIES • Apply Lean manufacturing methods and initiatives to reduce non-value add activity to drive productivity, enhance quality, and maximize production

This exempt position reports to the Vice President of Sales Summary • Customer Care Manager (CCM) is to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner while increasing customer satisfaction and loyalty by meeting expectations. • The CCM will provide direct supervision and leadership to the customer service team in addition to personally providing support to internal and external customers. Responsibilities • Provide direct supervision of the customer care staff including coaching and development, establishing and monitoring goals, PTO approval, scheduling and performance reviews. • Answer/investigate daily questions from Customer Service Reps in response to sales and support inquiries. Examples include order

This non-exempt position reports to the Production Manager. This is a seasonal position with the opportunity for Full Time employment after successful completion of on the job training. SUMMARY The Assembler-Level I will operate various simple machines and special hand tools under the guidance of the Production Manager. Will pack parts or products into the presentation boxes or bags per the written procedure, and test parts before assembly or prior to final packaging per the written procedure. Must follow all safety rules and practices, and maintain a safe, clean work environment. RESPONSIBILITIES • Products or subassemblies will be assembled in an accurate, timely, efficient manner. • Ensure the quality of all products. • Follow test procedures and adhere to other