This non-exempt position reports to the Production Manager. Summary The Product Service Technician will be responsible for providing quality service through managing the repair and testing of RF, IR and Digital Loop, Wi-fi and Bluetooth products. They will provide technical support to our customers by working through installation and operational difficulties. Responsibilities Test, tune, adjust, and prepare products according to written specifications and procedures. Read and analyze schematics as necessary for testing, tuning, and repairing RF, IR and Digital Loop, Wifi and Bluetooth Inspect the completed product, to defined Williams AV (WAV) quality and performance standards, thereby assuring the product to be defect‑free before returning to the customer. Inform Supervisor of any recurring defects discovered in product item, test equipment,

This exempt position reports to the Vice President of Sales Job Summary The Networked Product Specialist will be the primary interface for all Williams AV networked products.  This includes supporting end-user customers, technical support for integrators/installers and providing training for Williams AV (WAV) internal teams and sales channels. The Networked Product Specialist will also make recommendations for future product enhancements based on customer feedback. This exempt position reports to the Vice President of Sales and is part of the William AV TechBlue technical team. To be successful in this role, the individual must work well with TechBlue team members, pay close attention to detail, be analytical in problem solving and take initiative to support customers and team members. The Network