This full-time non-exempt position reports to the Senior Accounting Manager. Summary The Accounting Clerk performs general accounting duties to include recording and setting up for the payment of all invoices, in accordance with company and established accounting policies and procedures. They will also provide entry-level clerical and frontline customer relations work. Responsibilities Match invoices with receiving tickets for inventory purchases. Charge expenses to general ledger accounts and cost centers by analyzing invoices. Enter invoices accurately and timely into the software system. Maintain applicable information related to Accounts Payable transactions. Maintain vendor listing and W-9 files. Acquire tax identification numbers for all new and active vendors. Process and uploads A/P records to the bank. Reconciliation of expenses related to credit card

This non-exempt position reports to the Customer Service Supervisor. SUMMARY The Customer Service Representative is responsible for processing customer orders, and inquiries regarding products and services in a professional, timely, and accurate manner. The Customer Service Representative must be able to communicate via the telephone and email and prepare any type of correspondence as directed. Excellent verbal and written communication skills are essential for communicating with both customers and coworkers. The Customer Service Representative must be comfortable learning and explaining the operations and applications of Commercial Sound and Video and/or Assistive Listening Products to customers. RESPONSIBILITIES Answer incoming customer telephone calls. Work within the Sales Department to meet sales objective goals via customer service activities. Provide guidance to customers in

This exempt position reports to the Vice President of Sales Summary • Customer Care Manager (CCM) is to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner while increasing customer satisfaction and loyalty by meeting expectations. • The CCM will provide direct supervision and leadership to the customer service team in addition to personally providing support to internal and external customers. Responsibilities • Provide direct supervision of the customer care staff including coaching and development, establishing and monitoring goals, PTO approval, scheduling and performance reviews. • Answer/investigate daily questions from Customer Service Reps in response to sales and support inquiries. Examples include order

This non-exempt position reports to the Production Manager. This is a seasonal position with the opportunity for Full Time employment after successful completion of on the job training. SUMMARY The Assembler-Level I will operate various simple machines and special hand tools under the guidance of the Production Manager. Will pack parts or products into the presentation boxes or bags per the written procedure, and test parts before assembly or prior to final packaging per the written procedure. Must follow all safety rules and practices, and maintain a safe, clean work environment. RESPONSIBILITIES • Products or subassemblies will be assembled in an accurate, timely, efficient manner. • Ensure the quality of all products. • Follow test procedures and adhere to other