Repairs & Returns

Repairs & Returns
Please Contact our Product Service Department to request a Return Authorization Number and shipping instructions
Returns Made Easy

1)  Call:  Please contact our Product Service Department at 800-843-3544 to request a Return Authorization (RA) Number and shipping instructions. 


2)  Send it:  Choose your preferred carrier to return the equipment to Williams AV. Clearly mark the RA number on the outside of the package; this will help us return the equipment to you sooner.  Prepay the shipping charges (no freight collect shipments will be accepted). Remember that items can become damaged in shipping. We will not be responsible for such damage. Please pack your items carefully. 

Warranty Repairs
It is our goal to complete repairs within five business days (larger quantities may need extra time). If the product you are returning to us is under warranty, please provide a copy of the invoice. The warranty period starts from the date of sale. If the date of sale cannot be established, the date of manufacture will be used as the effective date of the warranty. We will repair or, at our option, replace any part or product that proves defective in materials or workmanship during the warranty period. The warranty does not extend to deliberate or accidental physical damage, neglect, misuse, or to products that we deem to be abused. Unauthorized repairs, use of our products with power supplies not verified by Williams AV, LLC, or modifications will void the warranty. The length of warranty is found on the warranty card included with the product. Accessory items (earphones, headphones, microphones, etc.) have a 90-day warranty.
Specific Warranty Exclusion
Our products are not warranted for use in corrosive or chemically adverse environments. Specifically, damage due to moisture that can occur in health club-type settings, or any other chemically corrosive environment, i.e. corroded batteries due to sweat, salt. Damage due to these causes will VOID the product warranty.
Out-of-warranty Repairs

Out-of-warranty repairs will be charged at a standard service rate. See the information under “Standard Service Rates.”

Returns for Credit
Items returned for credit, in like-new condition with complete packaging, will be issued a full credit (minus batteries and original shipping charges). Items returned for credit after 30 days are subject to a 20% restocking fee. We are unable to issue credit for merchandise after 90 days from the date of purchase. Additional fees or refusal of credit may occur due to missing or damaged equipment.
Standard Service Rates

Diagnostic Fee – $85
FM or IR Receiver $50
Body-Pack Transmitter $120
Small-Area TV System $75
Large Area IR Emitter $220
Infrared Modulator $220
WIR TX75 $100
Base Station FM Transmitter $300
Digi-Wave DLT Transceiver $75
Digi-Wave DLR Receiver $50
Digi-Wave Firmware update $49
Digi-Wave DLT Transceiver battery replacement $29.95
CHG 1012 / CHG 3512 $150
IC-2 Interpreter Control Console $300.00
IC-2 Firmware update – $50
Pocketalker 2.0 – $100.00
Pocketalker PRO and Ultra Models – $35.00

Note: Equipment out of warranty and not listed above will have charges based on parts, labor and availability.

Shipping Charges for non-warranty repairs

Ground (Standard Shipping) (Up to 5 lbs) = $20.00, (5-20 lbs) = $30.00, (20+ lbs) = Check with factory for shipping rates. 


Other shipping options available. Please call for more information. 


NOTE: Repair rates DO NOT reflect the cost of accessories that need to be replaced. Examples of accessories: earpiece, headset, microphone, neckloop, charger, antenna, or power supply. See price list for cost. 


Any portion of this document is subject to change without prior notice. All prices and specifications are subject to change without prior notice.